FAQ
1. About Giggle Genius
Q: What is Giggle Genius?
A: Giggle Genius is an educational platform that provides fun, engaging activities for children aged 0-5 years old. We offer freebies, activity kits, and subscription plans to support early childhood development.
Q: Who creates the activities and resources?
A: Our activities are designed by early childhood educators and experts to ensure they are developmentally appropriate, engaging, and beneficial for young children.
2. Ordering & Products
Q: How do I purchase Giggle Genius products?
A: You can browse our Shop and add products to your cart. Once ready, proceed to checkout and complete your purchase.
Q: Are your resources digital or physical?
A: We offer both! Some resources are digital downloads (printable activities, worksheets, etc.), while others are physical activity kits that will be shipped to you. Each product description will specify the type.
Q: Do you offer refunds or exchanges?
A: Due to the nature of digital products, all sales on digital downloads are final. However, if you have an issue with a physical product, please contact us within 7 days of receiving it, and we'll be happy to assist.
3. Payments & Charges
Q: What payment methods do you accept?
A: We accept:
✅ Credit & Debit Cards (Visa, MasterCard, Amex)
✅ PayPal
✅ Shop Pay, Apple Pay, Google Pay
Q: Are there any extra charges when paying with a card?
A: Giggle Genius does not charge extra fees for card payments. However:
- Your bank may apply a foreign transaction fee if your currency differs from ours.
- Your bank may charge a currency conversion fee if you're purchasing from a different country.
Q: Is my payment information secure?
A: Yes! All payments are processed through secure, encrypted payment gateways to protect your information.
4. Freebies & Downloads
Q: How do I access the free resources?
A: You can find our free resources in the Freebies section. Simply add the freebie to your cart and check out—it’s completely free!
Q: Do I need an account to download freebies?
A: No account is required, but signing up allows you to save downloads, receive new freebies, and get exclusive offers.
Q: I didn’t receive my freebie download link. What should I do?
A: Please check your spam or promotions folder in your email. If you still haven’t received it, contact us at gigglegeniuscarecrew@gmail.com
5. Subscription Plans
Q: What is the Giggle Genius subscription?
A: Our subscription provides exclusive access to premium educational resources, printables, and digital activity kits.
Q: How does the subscription work?
A: Once you subscribe, you’ll receive new resources every month. You can download digital materials instantly or receive physical kits (if applicable).
Q: Can I cancel my subscription anytime?
A: Yes! You can manage or cancel your subscription anytime in your account settings.
6. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes! We ship physical products internationally. Digital downloads are available worldwide.
Q: How long does shipping take?
A:
📦 Orders are processed within 24 hours.
📌 Delivery time:
- Domestic (Within Australia): 5 business days
- International: 10 business days
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email.
7. Support & Contact
Q: How can I contact Giggle Genius?
A: You can reach us through:
📧 Email: gigglegeniuscarecrew@gmail.com
📱 Social Media: Instagram, TikTok, YouTube
Q: I have a special request for an activity. Can I suggest one?
A: Absolutely! We love hearing from our community. Send us your suggestions via email or social media.